CLIENT'S SATISFACTION WITH THE HEALTHCARE SERVICES PROVIDED IN PRIMARY HEALTHCARE CENTERS IN THE AL-QADISIYAH GOVERNORATE

Abstract

Abstract

Background: Patient satisfaction is important for assessing healthcare systems and forecasting health outcomes.

Objective: This study aims to determine the degree of satisfaction among clients and visitors to primary healthcare centers in the Al-Qadisiyah Governorate, and find out relationships between client satisfaction and socio-demographic characteristics.

Methods: A cross-section study included a random sample of( 401) patients and attendants from 14 primary healthcare centers in five different sectors in Al-Qadisiyah Governorate. A questionnaire was created to assess the Client's satisfaction with the healthcare services.

Results: the study revealed that 58.4% of the study population were fairly satisfied with the services provided at the primary healthcare centers in comparison, 10.7% expressed dissatisfaction. The results also indicated statistical associations between socio-demographic characteristics with satisfaction, except for gender and the mean to reach the primary healthcare center.

Conclusions: The majority of patients and attendees were fairly satisfied with the healthcare services at primary healthcare centers, but a notable percentage expressed dissatisfaction.