IMPORTANCE OF SUPPLY CHAIN MANAGEMENT IN QUALITY OF HEALTH CARE SERVICE

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Poonam Chauhan , Dr. Deepak Nanda

Abstract

Abstract


In recent years, there has been a growing focus on supply chain management (SCM) and quality of healthcare services within the healthcare sector, presenting both a priority and a challenge for many healthcare sectors. With healthcare institutions facing an increasing variety of products, programs, and patients, effective SCM practices are essential for managing these complexities and maintaining service quality. This study aimed to investigate SCM practices in rural hospitals in Haryana (Kurukshetra), examining their impact on service quality and the challenges encountered in implementation. The research delved into various aspects, including SCM practices, their influence on service quality, and the hurdles faced in their execution. A conceptual framework was also presented. Employing a cross-sectional descriptive design, the study encompassed a census of seven block hospitals. Primary data was collected via structured questionnaires and subjected to descriptive analysis.


The findings revealed that certain SCM practices, such as post-procurement services and adherence to specifications, were widely implemented, while establishing relationships with suppliers remained an area for improvement. Moreover, a positive correlation emerged between healthcare service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) and specific SCM practices, including supplier relationships, compatibility, standards, specifications, delivery, and post-procurement services. While the study focused on hospitals in Haryana (Kurukshetra), future research could broaden its scope to include private healthcare facilities. Comparative studies across public, private, and military health sectors could also offer valuable insights.


 

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How to Cite
Dr. Deepak Nanda , P. C. ,. (2024). IMPORTANCE OF SUPPLY CHAIN MANAGEMENT IN QUALITY OF HEALTH CARE SERVICE. Obstetrics and Gynaecology Forum, 34(3s), 1463–1467. Retrieved from https://obstetricsandgynaecologyforum.com/index.php/ogf/article/view/510
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